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Frequently Asked Questions
What is your service guarantee?
How do I find my driver?
Please call us if you do not see your driver.
Will I be charged for waiting time?
- Airport Transfer 30 minutes free for domestic and 50 minutes for international flights after actual plane arrival.
- For all other services: 15 min grace waiting time.
When will my credit card be charged?
How do I cancel?
What if my cancellation is late?
How do I book for someone else?
Please make sure you provide us with the full information about the passenger (name, cell number).
Do you supply car seats for children?
What is your policy for extra stops?
What is your lost and found policy?
What is your smoking policy?